Terms of service

Official Working Hours

Daily from 9:00 AM to 9:00 PM.

Regular Service

Laundry items will be delivered within 24 hours of receipt, subject to official working hours.

Express Service

Laundry items will be delivered within 6 hours of receipt, subject to a 50% surcharge. The latest time to place an express service order is 9:00 PM.

Prices & Taxes 

All prices are inclusive of Value Added Tax (VAT).

Liability & Compensation

El Gouna Laundry shall not be held responsible for color fading or shrinkage resulting from the inherent characteristics of fabrics or manufacturing defects. In cases where damage is confirmed to have been caused by El Gouna Laundry, compensation shall be limited to five times the laundry service charge for the affected item.