Privacy policy

Last updated: 4 October 2026

This Privacy Policy explains how El Gouna Laundry collects, uses and protects your personal information when you visit our website or use our laundry, pressing, dry-cleaning and home-textile cleaning services in El Gouna.

Information we collect

  • Contact details: your name, phone number and email address.
  • Pickup and delivery details: your address in El Gouna, preferred collection and delivery times, and any information needed to access the address.
  • Order details: the items and services you select, item counts, and notes about the condition of your items recorded during inspection.
  • Payment information: online payments are handled by our payment providers. We do not store your full card details.
  • Messages: what you send us on WhatsApp, Facebook or through our website, including complaints and order requests.
  • Website data: technical information such as your device, browser and pages visited, collected through cookies used by our online store.

How we use your information

  • To process, collect, clean and deliver your orders.
  • To contact you about your order, including confirming inspection results, revised prices, stains or damage, and missed collections or deliveries.
  • To take payment and process approved refunds.
  • To handle enquiries, complaints and requests for missing or damaged items.
  • To send you news and offers if you have signed up to our email list. You can unsubscribe at any time using the link in our emails.
  • To keep accounting and tax records and meet our legal obligations.

Who we share your information with

We do not sell your personal information. We share it only where needed to provide our service, with:

  • our staff, valets and coordinators who handle your order;
  • service providers that run our online store and process payments on our behalf;
  • authorities, where we are required to by law.

How long we keep your information

We keep your information for as long as needed to complete your orders, handle any follow-up requests, and meet our legal, tax and accounting obligations.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, in line with applicable Egyptian law. To make a request, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its update date.

Contact us

For questions about this Privacy Policy or your personal information, message us on WhatsApp at +20 128 411 7662 or visit our Facebook page, “El Gouna Laundry”. Our working hours are 9.00 am to 10.00 pm.