FAQ
About the service
What can I send to El Gouna Laundry?
We wash, press and dry-clean clothing and home textiles. Home Essentials covers Bedding, Carpets, Covers & Upholstery, Curtains, Table & Dining, and Towels & Bath. Personal Use covers Men and Women. If you are not sure which service fits your item, contact us before ordering.
Can I order if I am renting or staying in El Gouna?
Yes. The service is open to residents, homeowners, holiday-home owners, tenants and visitors staying in El Gouna. Add your collection address and contact details when you order. If someone else will hand over or receive your items, contact us first to confirm the arrangements.
Do you collect and deliver outside El Gouna?
No. We currently collect and deliver within El Gouna only. If your address is outside El Gouna, contact us before placing an order.
Ordering and payment
How do I place an order online?
Select your items and services, enter your pickup time and location, and pay online in advance. We then collect, inspect, clean and deliver your items back to you.
Pickup and delivery
What pickup times are available?
Collection and delivery run from 9.00 am to 9.00 pm. Enter your preferred pickup and delivery details when you place your order.
What happens if I am not home for collection or delivery?
If you miss a collection, we will call you to rearrange it. If you miss a delivery and we cannot reach you by phone, your items will be returned to the laundry. Please contact us if your availability changes.
Turnaround and express service
Do you offer an express service?
Yes. Choose Express in your cart with a Morning or Afternoon pickup, and your laundry items will be delivered within 6 hours of receipt, subject to a 50% surcharge. For a same-day pickup, the latest time to place an express service order is 3.00 pm.
Item care
Do you clean carpets and curtains?
Yes. Carpets, Curtains, and Covers & Upholstery are listed under Home Essentials. If you are not sure which service fits your item, contact us with its details before ordering.
Can I send an abaya or a wedding dress?
Yes.
Damage, loss and complaints
What should I do if an item is damaged or missing?
Message us on WhatsApp at +20 128 411 7662. Tell us what happened and include the order and item details where possible.
What if I am unhappy with the cleaning or pressing?
Contact us and tell us which item you are unhappy with and what needs to be corrected.
Contact and support
How can I contact El Gouna Laundry?
Message us on WhatsApp at +20 128 411 7662 or visit our Facebook page, “El Gouna Laundry”. For an existing order, include your order reference if you have it and tell us what help you need.
What are your working hours and working days?
Our working hours are 9.00 am to 9.00 pm. Collection, delivery and express orders follow their own schedules. To check arrangements for a specific day, message us on WhatsApp at +20 128 411 7662.